Timely payment of your monthly bill is greatly appreciated. We take payment in the form of cash, personal check or debit/credit card.
Set up automatic monthly payments by using your debit/credit card. Contact our Business Office to get started today!
Credit and Collection Policy
Bills are rendered on the 1st day of each month and are payable by the 23rd day after the 1st. Bills not received by the due date are subject to a 1.5% late charge added to your bill.
Payments By Mail
Please mail payments to Hancock Telephone Company, P.O. Box 608, Hancock, NY 13783. Return the billing stub with your payment, and if your stub has been mislaid, please write your customer account number on your check.
Payments In Person
Bills may be paid in person at the Business Office, located at 34 Read Street in Hancock. For prompt service, please present your bill and payment stub.
Third Party Notification
All residential customers may choose a third party to receive copies of all credit notices. A third party may then be able to help prevent your service from being turned off by mistake.
You may choose a relative, friend, member of the clergy or a community agency to be a third party for you. The selected party must agree to be a third party and will receive copies of any credit notices we send you because of overdue bills. The third party can contact us on your behalf and help you work out any payment terms with us. Please remember that the third party is NOT responsible for paying your bills.
For more information on this, please contact our Business Office at 637-9911.