Hancock Telephone Company
telco@hancock.net

Hancock Video
video@hancock.net

Main Office Line: (607) 637-9911
(from all 635 & 637 telephones)
Toll Free Line: (800) 360-4664
Repair Line: (607) 637-9911
24 hours/day; Nights, Sundays & Holidays
Fax Line: (607) 637-9999

Pronet
helpdesk@hancock.net

Toll Free Line: (888) 637-1998

Help Desk: (607) 637-1998

Address
PO Box 608
34 Read Street
Hancock, New York 13783

Office Hours
Monday – Friday 8:00 am – 4:00 pm

New York State Customers:   For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS).     

 DPS complaints may be directed as follows: 

Website: www.dps.ny.gov/complaints

Phone: DPS Helpline at 1-800-342-3377 (M-F 8:30a – 4:00p)

 Mail:  Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223

Pennsylvania Customers:   For consumer complaints that cannot be resolved with the company, you may contact the Pennsylvania Public Utility Commission. PUC complaints may be directed as follows:

Website:  www.puc.state.pa.us/complaints

Phone: 1-800-692-7380  

Mail:   PUC, Bureau of Consumer Services, P.O. Box 3265, Harrisburg, PA 17105-3265